Privacy Policy
Privacy Policy
1. Introduction & Scope
At Jeevandan Health, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, and safeguard your information when you visit and use jeevandanhealth.org, or avail our services via our website or related applications.
This Policy applies to all users (“you”, “user”, “patient”) who interact with our Site or services.
2. Legal Basis & Consent
By using our Site or submitting information (e.g., during registration, appointment booking, forms), you consent to the collection, use, storage, and disclosure of your personal data as described in this Policy. You may withdraw consent (subject to legal constraints), but that may affect your ability to use certain services.
We comply with relevant Indian laws, including the Information Technology Act, 2000 and Rules (such as Reasonable Security Practices and Sensitive Personal Data Rules).
3. Information We Collect
- Personal Information / Identifiers: Full name, gender, age, date of birth, contact details (phone, email, address), emergency contact.
- Health & Medical Data: Medical history, diagnoses, investigations, treatment records, prescriptions, diagnostic images, insurance/billing details.
- Usage & Technical Information: IP address, browser, device type, pages visited, logs, cookies, tracking data.
- Payment / Financial Information: Payment method, transaction details.
- Other Information: Feedback, ratings, queries, forms.
4. How We Use Your Information
- To provide, operate, maintain, and improve our services and website
- To facilitate appointments, teleconsultations, communications, billing
- To send you reminders, notifications, updates, promotional materials (where consented)
- To perform analytics, research, quality improvement
- To comply with legal, regulatory, or audit obligations
- To share with treating doctors, labs, diagnostic centers, or partner hospitals as necessary
5. Sharing & Disclosure
We may share your data with medical professionals, labs, diagnostic centers, pharmacies, third-party service providers (payment gateways, storage, analytics), regulatory authorities, or entities in case of merger/acquisition. We will not sell or lease your personal data to unaffiliated third parties without explicit consent.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to ensure proper functioning, remember preferences, and analyze site usage. You may disable cookies via browser settings, though some features may be limited.
7. Data Security & Confidentiality
We adopt encryption, access controls, and secure servers to protect your data. Access is restricted to authorized personnel. Third-party providers are bound by confidentiality obligations.
8. Data Retention
We retain personal data only as long as necessary or legally required, after which it may be anonymized or deleted. Medical records retention complies with statutory regulations.
9. Your Rights & Controls
- Access & Portability: Request a copy of your data
- Correction / Rectification: Correct incomplete/inaccurate info
- Deletion / Erasure: Request deletion (subject to legal/medical needs)
- Restriction / Objection: Restrict or object to processing
- Withdraw Consent: Withdraw your consent
To exercise rights, contact us at jeevandanhealth@gmail.com.
10. Children & Minors
Our services are not intended for children below legal majority. Parents/guardians must supervise minors.
11. Third-Party Links & Integrations
Our Site may contain external links. This Privacy Policy does not apply to those sites. Please read their privacy policies.
12. Changes to Privacy Policy
We may update this Policy. Updates will be posted with “Last Updated” date. Continued use indicates acceptance.
13. Grievance / Complaints Officer
Name: Sarvjeet Thakur
Email: jeevandanhealth@gmail.com
Address: 140, B. No - 3313, Bailey Rd, RPS More, Kaliket Nagar, Patna, Bihar 801503.
14. Governing Law & Jurisdiction
This Privacy Policy is governed by Indian laws. All disputes are subject to courts in Patna, Bihar.
